Services - Managed Services

The concept of ‘Managed Services’ is becoming more widely known in the IT industry, but it’s the tools and processes that Rapidfire have implemented that makes our dedicated team at the Rapid Response Centre, one of the most highly regarded and fastest response IT providers available.

Rapid Response Centre
The RRC provides comprehensive maintenance, support and consultancy services for all our customers IT infrastructure. The ability to service equipment onsite or remotely ensures rapid turnaround and maintains the quality of your IT assets. Remote maintenance, troubleshooting, escalation and monitoring are all driven from the RRC.
We maintain a comprehensive database of supported customer equipment with detailed service history which allows us to give fast response times, with immediate attention to your problem. We aim to have 80% of the problems reported to the RRC fixed on first call.

RRC Features

	Tailored level of service to meet your business needs, your infrastructure requirements and your budget.
	Fixed monthly cost - you can accurately forecast your ICT budget, secure in the knowledge that there will be no hidden surprises.
	24x7x365 monitoring, response and service.
	Pre-emptive fault analysis – our “Rapid Response Centre” provides immediate troubleshooting allowing RRC engineers to responds to problems before they impact your business.
	With pre-emptive and pro-active support your business will enjoy significantly reduced instances of IT failure.
	Increased productivity – your staff will be functioning at their highest potential with systems that are operating at peak performance.
	Complete visibility of costs and infrastructure allowing you to better budget your IT spend.
	Process maturity and scalability – Rapidfire delivers globally recognized, industry developed, tested and proven systems, applications and processes.

RAPID SECURE

Our premium package will endeavor to eliminate IT failure altogether, by pre-empting IT issues through a web of skilled engineers and highly effective monitoring systems. 24x7x365 support, monitoring and high end back-up gives your business the ultimate IT efficiency that keeps your staff and profit potential running at maximum.

RAPID RESPONSE

Monitoring the critical health status of your key network devices and applications, such as email, application, file server or Internet connection. Fast response times mean that you can get back to work quickly with minimal down-time.

RAPID SUPPORT

Rapidfire provides a team of specialist expertise for projects or ongoing IT on an as-needed basis. Whether due to time/workload restrictions or lack of experience in a certain area, Rapidfire is able to help in any IT capacity from networking, disaster recovery and virtualization through to software development (including SAP and SharePoint), web design and marketing.